CHCHCS001 Provide home and community support services

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  CHCHCS001
  Provide home and community support services
  Release 1
  Total Training Solutions Adelaide Assessments
  `}

Final assessment tasks

Part A – Questions

Purpose	You will demonstrate a sound knowledge of the unit requirements in your responses.
Instructions to the candidate	All questions must be answered satisfactorily for Part A to be completed satisfactorily. There is no restriction on the length of the question responses, or time restriction in completing the assessment. You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.
Resources required	The question responses section is the only resource required for this questioning assessment to be completed.
Assessment conditions	Skills must have been demonstrated in an ageing support workplace with the addition of simulations and scenarios where the full range of contexts and situations have not been provided in the workplace. These are situations relating to emergency or unplanned procedures where assessment in these circumstances would be unsafe, impractical or threatens the dignity of the person. The following conditions must be met for this unit: • Use of suitable facilities, equipment and resources, including: individualised plans and any relevant equipment outlined in the plan personal protective equipment relevant organisation policies and procedures Overall, assessment must involve workplace interactions with people in their home, colleagues, families/carers and working with the person’s individualised plan. Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Reasonable adjustment	If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.

Question 1	What is person-centred practice? Give an example.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 2	What is consumer-directed care? Give an example.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 3	What is empowerment? Give an example.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 4	What work practices can disempower a person with support needs? Give an example.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 5	What is meant by risk management practices?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 6	Describe two basic home fire safety requirements to consider during the provision of services to someone in their own home.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 7	Why should smoke alarms be routinely checked?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 8	What process should be followed to identify a work health and safety issue during the provision of services to someone in their own home?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 9	What steps could be taken to ensure personal safety when providing services in people’s homes?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 10	What methods could be used to ensure a person’s property is kept secure?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 11	What equipment could be used to ensure personal safety when providing services in people’s homes? Give one example.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 12	Why must organisational policies and procedures be followed?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 13	Describe two ways that organisational policies and procedures can be accessed.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 14	What codes of practice could be referred to when providing services in people’s homes?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 15	Explain why dignity of risk should be considered when providing services in people’s homes.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 16	What does a service user have to prove for you to have breached your duty of care to them?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 17	Describe two practice standards that should be referred to when providing services in people’s homes.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 18	Describe two responsibilities of a home and community services worker.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 19	Describe two limitations of a home and community services worker.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 20	What are behaviours of concern? Provide an example.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 21	What are common indicators of neglect? Give two examples.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 22	What are two indicators of physical abuse?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 23	What are two indicators of sexual abuse?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 24	What are two indicators of psychological/emotional abuse?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 25	What are two indicators of financial abuse?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 26	When are you legally allowed to disclose private and confidential information?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 27	What program has replaced the Home and Community Care (HACC) program?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 28	What types of services are funded through the Department of Veteran’s Affairs? Give two examples.
Answer
Marking	q Satisfactory	q Unsatisfactory

Assessor to complete

Feedback	All questions must be satisfactorily answered by the candidate as per the marking guide in the Trainer’s and assessor’s guide. The questioning assessment has been confirmed:
	q Satisfactory	q Unsatisfactory
	Please include recommendations for future training / action in cases where the candidate has not satisfactorily achieved all criteria:
Declaration	I declare that this questioning assessment has been conducted as per the training organisation’s assessment procedures and the instructions provided for this assessment task, and that I have provided appropriate feedback to the candidate.
Assessor name
Assessor signature
Date marked

Part B – Case study questions

Purpose	You will demonstrate a sound knowledge of the unit requirements in your responses.
Instructions to the candidate	All questions must be answered satisfactorily for Part B to be completed satisfactorily. There is no restriction on the length of the question responses, or time restriction in completing the assessment. You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.
Resources required	The question responses section is the only resource required for this section to be completed.
Assessment conditions	Skills must have been demonstrated in an ageing support workplace with the addition of simulations and scenarios where the full range of contexts and situations have not been provided in the workplace. These are situations relating to emergency or unplanned procedures where assessment in these circumstances would be unsafe, impractical or threatens the dignity of the person. The following conditions must be met for this unit: • Use of suitable facilities, equipment and resources, including: individualised plans and any relevant equipment outlined in the plan personal protective equipment relevant organisation policies and procedures Overall, assessment must involve workplace interactions with people in their home, colleagues, families/carers and working with the person’s individualised plan. Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Reasonable adjustment	If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.

Read the case study, then answer the questions that follow.

Case study (questions 1–17)

Rowan is a support worker and is planning to visit Mr Tomlinson in his home for the first time. Mr Tomlinson is a 65-year-old Vietnam Veteran who lost both his legs during the war. Mr Tomlinson uses a wheelchair for mobility and he is currently living in a modified flat. Rowan reads Mr Tomlinson’s individual plan and identifies one of his personal goals is to exercise daily for one hour to maintain a healthy body. Rowan phones Mr Tomlinson to confirm an appointment time of 9.30 am on Wednesday. He tells Mr Tomlinson that the purpose of his visit is to discuss how Rowan can support Mr Tomlinson to achieve the personal goals listed in his individual plan. Mr Tomlinson agrees to the time and day of the visit and tells Rowan over the phone that he read about a wheelchair exercise class in his local paper that runs three mornings per week and includes transportation. Mr Tomlinson knows that most members of the class have their conditions as a result of illness or accident, so he is likely to be the only double amputee participating. Previously the exercise classes did not cater for his condition and he is aware that there is a risk that not all of the exercises may be suitable for him. Rowan says he will look into it before his visit. Before hanging up, Mr Tomlinson mentions that he owns an old dog who does not like strangers.

On Wednesday morning at 9.30 am Rowan knocks on Mr Tomlinson’s door, introduces himself, and is invited inside. Rowan is impressed with the tidiness and orderliness of Mr Tomlinson’s home. Mr Tomlinson said he has been an organised person ever since joining the military. Rowan completes his hazard assessment of Mr Tomlinson’s flat. Rowan notes that cooking appliances are electric and that there is a functioning smoke alarm that was checked within the last two months. Rowan and Mr Tomlinson exchange in small talk before sitting down at his dining table with a coffee, to discuss Mr Tomlinson’s individual plan.

Mr Tomlinson shows Rowan a piece of exercise equipment that he was given previously by a physiotherapist. Rowan is unfamiliar with this equipment and informs Mr Tomlinson that before he assists him with using it he will need to have some training from the physiotherapist on the safe use of the equipment. Mr Tomlinson discloses that he was not happy with the services provided previously as he felt that he was not allowed enough input into what he wanted and felt that the previous support worker viewed him as a complaining old man. Rowan encouraged Mr Tomlinson to fill in a complaints form and explained the process for raising a complaint. Mr Tomlinson was hesitant to do this as he felt that he would get a reputation for being ‘difficult’. Rowan assured him that the complaints procedure was kept confidential and other than his supervisor, no information regarding it would be disclosed unless Mr Tomlinson agreed to this. Rowan also gave Mr Tomlinson the contact details for his supervisor if Mr Tomlinson wanted to discuss any of the issues further. At the end of the visit, Rowan clarifies the tasks that he will now carry out for Mr Tomlinson. These include:

• assisting Mr Tomlinson to sign up for the wheelchair exercises classes

• obtaining funding for specialist exercise equipment that Mr Tomlinson can use in his home

• sourcing the right types of aids or equipment for Mr Tomlinson’s use.

Rowan returns to the office and enters a case file note in Mr Tomlinson’s file. Rowan also files the complaint form and gives a copy to his supervisor for review. Documentation for funding of equipment and updating of Mr Tomlinson’s individualised plan is also updated to reflect Mr Tomlinson’s input and goals. Rowan also puts in a request for training for the equipment that Mr Tomlinson uses that he is not familiar with.

CS Question 1	Explain why it was important for Rowan to interpret and follow the instructions in Mr Tomlinson’s individual plan.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 2	Why did Rowan phone Mr Tomlinson to confirm the time and purpose of his visit?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 3	What next steps should Rowan take to source specialist exercise equipment for Mr Tomlinson?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 4	What resources could Rowan have brought along with him to the home visit with Mr Tomlinson?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 5	What documentation could Rowan have taken with him to his first home visit with Mr Tomlinson?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 6	How could Rowan plan for contingencies should Mr Tomlinson’s dog become a risk to Rowan’s safety?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 7	Why is it important that Rowan seeks clarification of the tasks he must carry out at the end of his home visit with Mr Tomlinson?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 8	How could Rowan develop a relationship of trust and confidence with Mr Tomlinson in the home environment?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 9	Aside from telling Mr Tomlinson his name, how could Rowan assure Mr Tomlinson of his identity before entering the flat?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 10	Describe two types of information Rowan should provide to Mr Tomlinson during his first home visit.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 11	Describe two ways that Rowan could communicate respectfully to clarify the purpose of his visit with Mr Tomlinson.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 12	In order to comply with professional codes of practice how could Rowan ensure he obtains Mr Tomlinson’s informed consent before carrying out support tasks on his behalf?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 13	Describe two interpersonal skills Rowan can use to listen to Mr Tomlinson’s complaints, issues or concerns about the services Rowan provides, and identify two key legal and ethical considerations for maintaining privacy, confidentiality and disclosure for Rowan to observe.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 14	What could Rowan do to ensure he continues to engage appropriately with Mr Tomlinson in his home?
Answer
Marking	q Satisfactory	q Unsatisfactory
CS Question 15	Provide one example of a hazard Rowan might identify in Mr Tomlinson’s home.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 16	What could Rowan do to prevent any hazardous situations from occurring?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 17	What hazards does Rowan need to check to ensure Mr Tomlinson’s flat is fire safe in line with legislation requirements?
Answer
Marking	q Satisfactory	q Unsatisfactory

Read the case study, then answer the questions that follow.

Case study (questions 18–24)

Ms Clapton is a 94-year-old woman who lives alone. Ms Clapton is in excellent health and enjoys being able to maintain her independence. Ms Clapton has been visited weekly by a home support worker for over ten years, to assist her with general household cleaning and maintenance, and complete her weekly grocery shopping. Sara is a support worker and has been asked to take on the case management of Ms Clapton. Sara reads Ms Clapton’s individual plan and case notes completed by the previous worker. The plan says that Ms Clapton was a gourmet chef for fifty years, working all over the world, specifically in Paris. Ms Clapton has been retired for three decades now, but still prepares nutritious gourmet meals for herself and her family when they visit. Ms Clapton enjoys cooking for leisure and is interested in taking Asian cooking classes at her local community centre to socialise with others who have the same interests.

Sarah visits Ms Clapton in her home. Ms Clapton lives in a three-storey home overlooking the ocean, with a large spiral staircase winding up the middle of the house. Ms Clapton is happy to see Sarah and in preparation for her visit, has made a batch of vanilla bean French macarons to enjoy while she is there. Over a cup of tea and a macaron, Ms Clapton tells Sarah that it is probably time for her to downsize and move into a smaller home that doesn’t have stairs.

Whilst discussing Ms Clapton’s support needs, Sarah notices three urns sitting on Ms Clapton’s mantel piece. When she asks Ms Clapton about the urns, she tells Sarah that inside are the ashes to her three French poodles who all passed away at various times in the last five years. Ms Clapton tells Sarah that the poodles were like children to her and that she misses them dearly. Ms Clapton keeps a photo album containing pictures of her dogs on the coffee table at all times to reminisce. Before Sarah leaves, Ms Clapton asks if Sarah would accept a $50 voucher for a local department store that her granddaughter gave her, but that Ms Clapton does not intend on using.

CS Question 18	How could Sarah implement Ms Clapton’s individual plan in a way that supports Ms Clapton’s strengths, interests and self-determination and allows Mrs Clapton dignity of risk?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 19	In order to maintain practice standards how should Sarah ensure she respects Ms Clapton’s home and personal space while providing her with support?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 20	Describe the duty of care Sarah owes to Ms Clapton.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 21	How could Sarah demonstrate respect and sensitivity to Ms Clapton in her home?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 22	Explain how Sarah should respond to the offer of the $50 voucher by Ms Clapton to maintain her work role boundaries.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 23	Why is it important for Sarah to remain factual and objective when completing documentation relating to Ms Clapton?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 24	Provide two reasons why Sarah would need to arrange a follow-up visit with Ms Clapton.
Answer
Marking	q Satisfactory	q Unsatisfactory

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CHCHCS001 Provide home and community support services

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