BSBINM601 Manage Knowledge and Information

Unit Description:

This unit describes the skills and knowledge required to develop and maintain information processing systems to support decision making; and to optimise the use of knowledge and learning throughout the organisation.

It applies to individuals who are responsible for ensuring that critical knowledge and information are readily available to review the organisation’s performance and to ensure its effective functioning. It applies to a wide range of knowledge and information such as business performance data, customer feedback, statistical data and financial data.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector:

Knowledge Management – Information Management

METHOD OF ASSESSMENT

Assessment 1

Project

Assessment 2

Written Assessment

This form is to be completed by the assessor and used a final record of student competency. All student submissions including any associated checklists (outlined below) are to be attached to this cover sheet before placing on the students file.

Student results are not to be entered onto the Student Database unless all relevant paperwork is completed and attached to this form.

Student Name:

Student ID:

Unit Code and Unit Title:

BSBINM601 – Manage Knowledge and Information

Please attach the following documentation to this form

Result achieved

Assessment 1

Project

Satisfactory

Not Satisfactory

Not completed

Assessment 2

Written Assessment

Satisfactory

Not Satisfactory

Not completed

Final Assessment Result for this unit

Competent

Not Yet Competent

Assessor Declaration:

I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback.

Signature:

___________________________

Date: ____/_____/_____

ASSESSMENT 1: Project

Student Instructions

Relating to an organisation of your choice (as discussed with your assessor), using your college as your business or working within your own RTO based business*, you are to take a serious look at an issue within the company. If you are looking at your college, then you are to investigate the student study attitude within the college.

In your investigation, you are to track the marketing issue through:

• Information gathering and analysis
• Decision making and taking, and dissemination to relevant groups and individuals (to be allocated by your trainer
• Develop and utilise an information storage and retrieval system (as well as access informal knowledge and information from informal networks across the organisation

This project requires you to:

• Obtain information relevant to this issue, ensuring you:
• Review staff and customer feedback and business performance data
• Identify, define and analyse business problems and issues
• Identify information required to reach a decision on problems/issues
• Source and gather reliable information
• Test information for reliability and validity, and reject where contradictory or ambiguous
• Utilise formal and informal networks to access corporate knowledge/memory not held in formal systems and review appropriately
• Analyse information and knowledge, ensuring you:
• Ensure objectives for analyses are clear, relevant and consistent with the decisions required
• Identify patterns and emerging trends correctly and interpret as to cause and effect
• Utilise statistical analyses and interpretation where appropriate
• Undertake sensitivity analysis on any proposed options
• Ensure documentation reflects a logical approach to the evaluation of the evidence and conclusions drawn
• Adjust management information systems/decision support systems to meet information processing objectives
• Take decision on your information and business issues identified, ensuring you
• Ensure sufficient valid and reliable information/evidence is available to support a decision
• Utilise risk management plans to determine acceptable courses of action
• Utilise appropriate quantitative methods to assist decision making
• Consult specialists and other relevant groups and individuals
• Ensure decisions taken are within the delegation/accountability of the group/individual responsible
• Make decisions in accordance with organisational guidelines and procedures
• Ensure decisions taken are consistent with organisational objectives, values and standards
• Ensure decisions are taken in a timely manner
• Next, you are to disseminate information to the organisation, ensuring you:
• Ensure advice/information needs are documented and are specific to location, format and time line requirements
• Document information and update databases regularly
• Design and test systems to meet information requirements of decision makers
• Ensure information is up-to-date, accurate, relevant and sufficient for the recipient
• Develop communication plans and disseminate information
• Adhere to confidentiality/privacy policies in the transmission/release of information/advice
• Review and update communication plans regularly
• Utilise technology which provides optimum efficiency and quality
• Maintain corporate knowledge and ensure security

Student Declaration:

I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source.

Signature___________________________

ASSESSOR MARKING CHECKLIST

ASESSMENT 1

All assessors must use this checklist when observing student(s) undertaking their assessment.

One checklist is to be completed per student(s).

Student Name:

Student ID:

Student checklist

Serial no.

In undertaking this assessment, did the student

1

Review staff and customer feedback and business performance data

Yes No

2

Identify, define and analyse business problems and issues

Yes No

3

Identify information required to reach a decision on problems/issues

Yes No

4

Source and gather reliable information

Yes No

5

Test information for reliability and validity, and reject where contradictory or ambiguous

Yes No

6

Utilise formal and informal networks to access corporate knowledge/memory not held in formal systems and review appropriately

Yes No

7

Ensure objectives for analyses are clear, relevant and consistent with the decisions required

Yes No

8

Identify patterns and emerging trends correctly and interpret as to cause and effect

Yes No

9

Utilise statistical analyses and interpretation where appropriate

Yes No

10

Undertake sensitivity analysis on any proposed options

Yes No

11

Ensure documentation reflects a logical approach to the evaluation of the evidence and conclusions drawn

Yes No

12

Adjust management information systems/decision support systems to meet information processing objectives

Yes No

13

Ensure sufficient valid and reliable information/evidence is available to support a decision

Yes No

14

Utilise risk management plans to determine acceptable courses of action

Yes No

15

Utilise appropriate quantitative methods to assist decision making

Yes No

16

Consult specialists and other relevant groups and individuals

Yes No

17

Ensure decisions taken are within the delegation/accountability of the group/individual responsible

Yes No

18

Make decisions in accordance with organisational guidelines and procedures

Yes No

19

Ensure decisions taken are consistent with organisational objectives, values and standards

Yes No

20

Ensure decisions are taken in a timely manner

Yes No

21

Ensure advice/information needs are documented and are specific to location, format and time line requirements

Yes No

22

Document information and update databases regularly

Yes No

23

Design and test systems to meet information requirements of decision makers

Yes No

24

Ensure information is up-to-date, accurate, relevant and sufficient for the recipient

Yes No

25

Develop communication plans and disseminate information

Yes No

26

Adhere to confidentiality/privacy policies in the transmission/release of information/advice

Yes No

27

Review and update communication plans regularly

Yes No

28

Utilise technology which provides optimum efficiency and quality

Yes No

29

Maintain corporate knowledge and ensure security

Yes No