CHCDIS010 Provide person-centred services

{`
  CHCDIS010
  Provide person-centred services to people with disability with complex needs
  Release 1
  Total Training Solutions Adelaide Assessments
  `}

Part A – Questions

Purpose	You will demonstrate a sound knowledge of the unit requirements in your responses.
Instructions to the candidate	All questions must be answered satisfactorily for Part A to be completed satisfactorily. There is no restriction on the length of the question responses, or time restriction in completing the assessment. You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.
Resources required	The question responses section is the only resource required for this questioning assessment to be completed.
Assessment conditions	Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following condition must be met for this unit: • Access to individualised plan and equipment outlined in the plan Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Reasonable adjustment	If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.

Question 1:	Identify two factors that would lead to classifying a person as having complex needs rather than basic needs.
Answer:
Marking:	q Satisfactory	q Unsatisfactory

Question 2:	List two formal assessment approaches that may be used when assessing people with complex or special needs.
Answer:
Marking:	q Satisfactory	q Unsatisfactory

Question 3:	List three examples of disability types. For each example, outline how physiology applies to that disability type.
Answer:
Marking:	q Satisfactory	q Unsatisfactory

Question 4:	List three examples of disability types. For each example, outline how psychology applies to that disability type.
Answer:
Marking:	q Satisfactory	q Unsatisfactory

Question 5:	What are two common issues or challenges faced by people with disabilities?
Answer:
Marking:	q Satisfactory	q Unsatisfactory

Question 6:	List two examples of disability types. For each example, outline a common health problem the person may also present with.
Answer:
Marking:	q Satisfactory	q Unsatisfactory

Question 7:	List two examples of disability types. For each example, outline a behavioural issue commonly associated with that disability type.
Answer:
Marking:	q Satisfactory	q Unsatisfactory

Question 8:	List three examples of disability types. For each example, outline possible nutrition or dietary issues that may affect the person.
Answer:
Marking:	q Satisfactory	q Unsatisfactory

Question 9:	List two ways you can ensure care workers are appropriately skilled to provide services and support activities.
Answer:
Marking:	q Satisfactory	q Unsatisfactory

Question 10:	When providing care, what is one factor that may indicate a support worker is no longer able to provide the level of service required?
Answer:
Marking:	q Satisfactory	q Unsatisfactory

Question 11:	Outline two ways you can seek feedback to evaluate how effective an individualised plan is and whether support needs should be re-prioritised.
Answer:
Marking:	q Satisfactory	q Unsatisfactory

Question 12:	Outline how you would establish priorities for support and who you need to consult with.
Answer:
Marking:	q Satisfactory	q Unsatisfactory

Question 13:	List two informal assessment approaches that may be used when assessing people with complex or special needs.
Answer:
Marking:	q Satisfactory	q Unsatisfactory

Assessor to complete

Feedback	All questions must be satisfactorily answered by the candidate as per the marking guide in the Trainer’s and assessor’s guide. The questioning assessment has been confirmed:
	q Satisfactory	q Unsatisfactory
	Please include recommendations for future training / action in cases where the candidate has not satisfactorily achieved all criteria:
Declaration	I declare that this questioning assessment has been conducted as per the training organisation’s assessment procedures and the instructions provided for this assessment task, and that I have provided appropriate feedback to the candidate.
Assessor name
Assessor signature
Date marked

Part B – Case study questions

Purpose	You will demonstrate a sound knowledge of the unit requirements in your responses.
Instructions to the candidate	All questions must be answered satisfactorily for Part B to be completed satisfactorily. There is no restriction on the length of the question responses, or time restriction in completing the assessment. You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.
Resources required	The question responses section is the only resource required for this part of the assessment to be completed.
Assessment conditions	Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following condition must be met for this unit: • Access to individualised plan and equipment outlined in the plan Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Reasonable adjustment	If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.

Candidate to complete

Candidate name
Date of assessment
Assessment declaration	I declare that no part of this assessment has been copied from another person’s work, except where clearly noted on documents or work submitted. I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by my training organisation.
Candidate signature
Date

Read the case study, then answer the questions that follow.

Case study 1 (questions 1–3)

Mavis has just begun receiving services from your organisation. She is a frail woman in her 90s, who lives alone in a small unit on the outskirts of town. Her grandson visits regularly but finds it difficult to visit often as he is completing university studies. Kelly’s organisation currently provides support with meals, home care and personal care tasks and community-based activities. After her grandson raises concerns, Mavis is assessed by her general practitioner who conducts an initial dementia screening test. This shows that Mavis has difficulties with orientation to time and place and decreased short-term memory capacity. She is also referred to a physiotherapist who assesses her mobility skills and strength, and writes a complex report that Kelly finds difficult to understand.

CS Question 1:	What is your analysis and interpretation of the information provided by the general practitioner?
Answer:
Marking:	q Satisfactory	q Unsatisfactory

CS Question 2:	What should Kelly do about the physiotherapist’s report?
Answer:
Marking:	q Satisfactory	q Unsatisfactory

CS Question 3:	If Kelly’s organisation cannot provide meals and home care for Mavis, how might Mavis’s complex support issues impact her grandson?
Answer:
Marking:	q Satisfactory	q Unsatisfactory

Read the case study, then answer the questions that follow.

Case study 2 (questions 4–9)

Ted is 15 and lives with his mother and younger brother. Ted has autism, an intellectual disability and epilepsy, which are mostly well controlled. Ted’s mother is worn out caring for Ted and meeting his high support needs, which include managing behaviours of concern, ensuring constant supervision and performing many of his personal care tasks for him.

Ted is very bored on weekends, which results in an escalation of his behaviours of concern. His mother needs to take some time out for herself so she can rest and enjoy a few activities of her own. There is a community centre in the neighbourhood that runs many programs including art, dancing and model making.

Ted’s mother approaches the support worker for help.

CS Question 4:	Outline how you would negotiate with Ted’s mother to establish goals for herself and access resources to help her achieve these goals?
Answer:
Marking:	q Satisfactory	q Unsatisfactory

CS Question 5:	How could your organisation’s policies and procedures help you to develop and manage Ted’s individualised plan?
Answer:
Marking:	q Satisfactory	q Unsatisfactory

CS Question 6:	How might your organisation’s policies and procedures relate to Ted’s family members?
Answer:
Marking:	q Satisfactory	q Unsatisfactory

CS Question 7:	What type of resources would you need to access from your organisation in order to deliver identified services to Ted?
Answer:
Marking:	q Satisfactory	q Unsatisfactory

CS Question 8:	List two community support agencies that could help Ted and his mother achieve their goals.
Answer:
Marking:	q Satisfactory	q Unsatisfactory

CS Question 9:	How might your organisation’s policies and procedures relate to the type of services provided by the community centre?
Answer:
Marking:	q Satisfactory	q Unsatisfactory

Read the case study, then answer the questions that follow.

Case study 3 (questions 10–12)

Jason is responsible for organising support workers to cover day and evening shifts in family homes. He has hired new support workers, but is unsure of the depth of their experience, so he is hesitant to roster the new workers on shifts. The support workers require monitoring and mentoring to ensure they are providing the appropriate care. Jason ensures that when the new workers are rostered on, they are working with a mentor or a health professional to develop their skills. He creates a training plan for the workers so their skills can be further developed and maintained, and reviews reports written by the mentors.

Jason notes that one of the support workers, Jenny, has failed to follow infection control and manual- handling procedures on a number of occasions. She also openly discusses confidential client information with the kitchen and cleaning staff. Jenny also avoids, ignores or simply refuses to assist people with their personal care needs such as dressing, bathing or eating.

CS Question 10:	How could Jason provide support to the new workers?
Answer:
Marking:	q Satisfactory	q Unsatisfactory

CS Question 11:	Is Jenny able to provide the level of service required by the organisation? Explain your answer.
Answer:
Marking:	q Satisfactory	q Unsatisfactory

CS Question 12:	What support could Jason provide to ensure everyone understands their roles and responsibilities with regard to individualised plans?
Answer:
Marking:	q Satisfactory	q Unsatisfactory

Read the case study, then answer the questions that follow.

Case study 4 (questions 13–16)

Sam is chairing a meeting about support services for Toula, a 50-year-old woman who has an acquired brain injury and physical disabilities following a car accident several years ago. Marty, a program manager who is a key stakeholder in providing Toula’s care, has told Sam that he does not have time to attend the meeting. He does not provide information to Sam about how Toula is progressing and whether there are any issues or concerns he would like discussed at the meeting.

The family have given Sam feedback that Toula’s physical support needs have increased – she has experienced several falls at home while workers have been present. Sam is worried that some workers are not taking enough time to perform personal care tasks with Toula and that she requires more highly skilled care from workers with excellent manual-handling and positioning skills.

CS Question 13:	How could Sam seek feedback from Marty when evaluating Toula’s individualised plan? Why is his feedback important?
Answer:
Marking:	q Satisfactory	q Unsatisfactory

CS Question 14:	List two sources of advice and assistance that Sam could consult to ensure Toula’s physical support needs are being achieved.
Answer:
Marking:	q Satisfactory	q Unsatisfactory

CS Question 15:	What revisions should be made in Toula’s care plan?
Answer:
Marking:	q Satisfactory	q Unsatisfactory

CS Question 16:	Who should be consulted when making revisions in Toula’s care plan?
Answer:
Marking:	q Satisfactory	q Unsatisfactory