CHCCOM005 Communicate and work in health or community services

{`
  CHCCOM005
  Communicate and work in health or community services
  Release 2
  Total Training Solutions Adelaide Assessments
  `}

Final assessment tasks

Part A – Questions

Purpose	You will demonstrate a sound knowledge of the unit requirements in your responses.
Instructions to the candidate	All questions must be answered satisfactorily for Part A to be completed satisfactorily. There is no restriction on the length of the question responses, or time restriction in completing the assessment. You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.
Resources required	The question responses section is the only resource required for this questioning assessment to be completed.
Assessment conditions	Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources. Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Reasonable adjustment	If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.

Question 1	Explain two different modes of communication.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 2	Name four types of non-verbal communication
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 3	Give two examples how you can ensure the message you have conveyed has been received.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 4	Why is it important to clarify client’s request and respond accordingly
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 5	Explain how choice of language can influence the way we communicate with each other.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 6	Explain how disability can influence the way we communicate with each other.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 7	Explain how one’s state of health can influence the way we communicate with each other.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 8	Explain how age can influence the way we communicate with each other.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 9	Name 2 types of referral processes that could be used by your organization and health/community services
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 10	What does maintaining confidentiality of information mean and how does one maintain confidentiality?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 11

In the following chart, write the meaning of commonly used industry terminology

Answer

Acronym	Meaning	Acronym	Meaning
ADL’s	B/P
BD	DOB
TDS	Mls
Mane	Nocte
IDC	SPC
BO	U/A
QID	BNO

Marking

q Satisfactory

q Unsatisfactory

Question 12	You have received a message from John’s GP to confirm a hospital appointment on the coming Thursday, 26 March at 3.00pm. You need to write a reminder on the calendar in his room. Write what you consider to be a specific reminder for John and how would you inform management and co – workers:
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 13	What could be considered to be a difficult situation?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 14	What are workplace policies and procedures?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 15	Give three examples of types of documentation as an individual support worker you might complete in a shift.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 16	When writing progress notes your entry must be:
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 17	Skill and knowledge development opportunities can be formal and informal How would you find out about what course or training is available
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 18	What is meant by ‘ethical decision-making’?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 19	Describe the main types of breaches in standard procedures that community services workers are most likely to encounter.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 20	Explain what ‘person-centred’ means in relation to providing community services.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 21	What is a multidisciplinary team?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 22	Give 2 examples of possible funding sources in the community services sector.
Answer
Marking	q Satisfactory	q Unsatisfactory

Part B – Case study questions

Purpose	You will demonstrate a sound knowledge of the unit requirements in your responses.
Instructions to the candidate	All questions must be answered satisfactorily for Part B to be completed satisfactorily. There is no restriction on the length of the question responses, or time restriction in completing the assessment. You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.
Resources required	The question responses section is the only resource required for this section to be completed.
Assessment conditions	Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources. Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Reasonable adjustment	If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.

Candidate to complete

Candidate name
Date of assessment
Assessment declaration	I declare that no part of this assessment has been copied from another person’s work, except where clearly noted on documents or work submitted. I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by my training organisation.
Candidate signature

Read the case study, then answer the questions that follow.

Case study (questions 1–6)

Maria is a community services worker. In her role she needs to be able to communicate with many people with different communication needs. Some of the people she works with have low literacy levels and others are living with an impairment that impacts on their communication. To be an effective communicator in her workplace Maria needs to be able to employ a range of communication modes, models and types in order to meet the individual communication needs of the people she cares for.

CS Question 1	What are two ways in which Maria’s grammar may impact upon her communication with the people she is providing care to?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 2	Why is speed of voice important when Maria is using verbal communication with the people receiving her care?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 3	Why is nonverbal communication important and when should Maria use nonverbal communication?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 4	Provide two examples of how Maria might use nonverbal communication in the workplace.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 5	What are some ways that Maria could recognise the nonverbal behaviour of the people she is caring for?
Answer
Marking	q Satisfactory	q Unsatisfactory

Read the case study, then answer the questions that follow.

Case study (questions 7–12)

Declan has recently finished his qualification and joined the community services sector. At the moment he is finding that the most difficult part of his new job is developing an understanding of the structure, function and interrelationships between the different parts of the community services system. Declan’s workplace also has many different lines of communication both internally within his organisation and externally with other related services.

CS Question 6	What important information should Declan be aware of regarding lines of communication between the organisation he works for and other community services?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 8	What information should Declan understand about the structure of the community services system?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 9	What information does Declan need to know regarding the function of the community services system?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 10	What information should Declan be aware of regarding interrelationships between his service and other community sector services?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 11	Why is it important for Declan to follow communication protocols in his new workplace?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 12	Why should Declan report information through the correct authority line?
Answer
Marking	q Satisfactory	q Unsatisfactory

Read the case study, then answer the questions that follow.

Case study (questions 16–23)

Sherrie is a community services worker and the organisation she works for provides physical assistance to children living with a disability. As part of Sherrie’s role she must comply with the ethical and legal requirements of her workplace.

Since working for this organisation Sherrie has had to deal with several unresolved conflict situations, has observed breaches in standard procedures and been faced with complicated situations that required her to make ethical decisions regarding potential conflicts of interest. One of the major problems encountered by Sherrie (and the others with whom she works) is a lack of funding, which means that they are unable to do many things that they would like to do to improve their workplace.

CS Question 13	List four guidelines that must be considered when complying with legal and ethical responsibilities.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 14	What are Sherrie’s ethical and legal requirements for mandatory reporting if she notices neglect or abuse of a child who is not accessing care, but is associated with a person who is?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 15	Explain what Sherrie should be looking for if she suspects a child is at risk of physical harm or has been physically harmed.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 16	What should Sherrie do if an adult or child discloses an incident of child neglect or abuse to her in confidence?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 17	What ethical and legal requirements must Sherrie comply with regarding information sources she accesses and uses in her workplace?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 18	When might Sherrie be required to apply ethical decision-making to a work situation?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 19	What are two examples of situations that contain the potential for a conflict of interest?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 20	Provide one example of a breach of standard procedures and explain what Sherrie must do if she identifies a breach in procedures.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 21	Describe some of the issues that could prevent Sherrie and others in her workplace from being able to realise their workplace rights and responsibilities.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 22	What should Sherrie do is she identifies an issue that impacts on her rights and responsibilities in the workplace?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 23	How should Sherrie handle unresolved conflict in her workplace?
Answer
Marking	q Satisfactory	q Unsatisfactory

Australia Universities

ACT

Australian Catholic University

Australian National University

Bond University

Central Queensland University

Charles Darwin University

Charles Sturt University

Curtin University of Technology

Deakin University

Edith Cowan University

Flinders University

Griffith University

Holmes Institute

James Cook University

La Trobe University

Macquarie University

Monash University

Murdoch University

Queensland University of Technology

RMIT University

Southern Cross University

Swinburne University of Technology

University of Adelaide

University of Ballarat

University of Canberra

University of Melbourne

University of Newcastle

University of New England

University of New South Wales

University of Notre Dame Australia

University of Queensland

University of South Australia

University of Southern Queensland

University of Sydney

University of Tasmania

University of Technology Sydney

University of the Sunshine Coast

University of Western Australia

University of Wollongong

Victoria University

Western Sydney University

Year 11 - 12 Certification Assignment

Australian Capital Territory Year 12 Certificate

HSC - Higher School Certificate

NTCE - Northern Territory Certificate of Education

QCE - Queensland Certificate of Education

SACE - South Australian Certificate of Education

TCE - Tasmanian Certificate of Education

VCE - Victorian Certificate of Education

WACE - Western Australia Certificate of Education

CHCCOM005 Communicate and work in health or community services

Diploma Universities Assignments