CHCADV001 Assessment event 3 Case study

{`
        Unit codeCHCADV001
        Assessment event 3: Case study
        Tafe NSW
        `}
  1. You will need to complete the answers to the Case study questions on this document for assessment event 3.
  2. This event is based on the case study below and the policies and procedures from the intranet of the fictitious organisation - Indigo Community Services and Health Hub.
  3. Complete your answers on this document, save the file to your computer and follow the instructions to submit to the online area for this assessment event.
  4. You must also submit the completedEmail to clientand the Letter of complaint together with this document for event 3.

Case study: Jarrod

Read this article as reported in the Daily Mail and circulated widely on social media. It describes how Jarrod, a young man with a disability, was unexpectedly left without the required assistance to get into bed in the middle of the night and how he was told there would be no assistance available until the next morning.

For this event, imagine that Jarrod wants to make a complaint against Independence Australia and has requested Indigo’s advocacy services.

Your role is to assist Jarrod with making the complaint.Jarrod has expressed to you that he would like to stay with Independence Australia if he could be sure that the same type of incident wouldn’t happen again.

Some useful resources and Indigo policies and procedures are linked below as a guide to help justify and apply your answers. Read the Daily Mail article and then complete the case study questions.

Useful resources

Indigo policies and procedures

  • Advocacy policy and procedure
  • Code of Conduct
  • Code of Ethics
  • Diversity and Inclusion Policy
  • Duty of Care and Dignity of Risk Policy
  • File Management policy
  • Privacy and Confidentiality policy
  • Risk Management Policy and Procedures
  • Service user rights policy
  • WHS policy and procedure
  • Complaint form (for complaints about Indigo – use as a guide to the types of information to include only)

Case study questions

Answer the questions relating to the case study and the information provided above.

Question

Your answer

1. Explain how you could support Jarrod to feel safe to make a complaint.

I could support Jarrod to make him feel safe to make a complaint by making him understand regarding the privacy and confidentiality policy. I will also make Jarrod understand his right to make the complaint regarding the issues they are facing (Glasby, 2017). In addition to this, it would be my responsibility to raise the awareness in Jarrod about prevalent WHS policies and procedures. As opined by Rämgård et al. (2015), this is essential to ensure his integrity and client providence is given the utmost security during the process. As an advocate, I would instil a sense of security in Jarrod by supporting him throughout the he process. In case the complaint results in adverse outcomes, I shall also offer him multiple suitable alternatives for caregiving service facilities. Aveyard (2014) commented that in case any service provider do not show enough concern and provide adequate care to the patients, then they could complain against Independence Australia. Furthermore, Jarrod need to be assisted by appropriate service user so that he does not feel unsafe within the healthcare premises (Influenced by Verbruggen et al. 2017).

2. What do you see as the possible conflict between client needs and organisation requirements in this case study?

The possible conflict that can be observed between the client needs and the organisation requirements is that the organisation had shown the breach of their duty towards Jarrod. There is also the breach of human rights. It was the duty and responsibility of the service provider to ensure that they provide adequate care and treatment to their patients. Similarity, in this case, Jarrod was not accompanied by any service provided during the mid might and therefore, he need to be assisted by any carer. As opined by Snape et al. (2014), it was the duty and responsibility of the service provider to ensure that they provide care to Jarrod. Being a professional there is the duty not to leave Jarrod without any kind of proper assistance (van Hoorn, 2017). Therefore, the possible conflict between the client, Jarrod and the organization, Independence Australia pertains to the disparity in promise and deliverance of a secured care service. Additional points of conflict can be prevalent in this case, which is chiefly experienced by family members due to their worries about proper rendition of care to Jarrod. It is also observed that Indigo is recommended as an alternative service provider in case Independence Australia fails to provide due care to Jarrod in the future events.

3. Describe the negotiation, advocacy and/or mediation techniques you could use to facilitateJarrod’s rights.

In this case, negotiation will be better in order to provide Jarrod with his right. Jarrod is capable to negotiate his legal rights during his period of service acceptance from the caregiving facility of Australian independence. As per standardised negotiation protocols, Jarrod can be encourqaged to discuss his grievances with his service providers through meetings. Furthermore, Munro et al. (2014) commented that this sort of discussion with the authorities would overall ensure that Jarrod receive proper and adequate care and attention by these service providers. However, Jarrod can also use the technique of meditation in order to solve the issue (Miozzo et al. 2016). He can hire a third party may be an advocate who can solve their conflicts. Advocacy can also be useful in which one of the advocates will say in the favour of the Jarrod and his right and help in getting his own right in the Australian independence.

4. Explain the steps you would take to monitor the complaints process and how you would provide ongoing support and information to Jarrod.

Steps that would be useful to monitor the complaint information to Jarrod are :

1. Enabling complaints

2. Assess the compliant

3. Responding to the complaints

4. Seek resolution

5. Selection of the appropriate investigative approach

6. Plan the investigation

7. Ensuring the authority and powers

8. Reconsider resolution

9. Reporting the recommendation

10. Accountability and learning

11. Informing the parties

To provide ongoing support are :

1. Notify regarding the complaint in frequent interval

2. To maintain confidentiality

3. To provide remedy

4. To review the complaint

5. Continuous improvement

Reference List

Book

Aveyard, H., (2014). Doing a literature review in health and social care: A practical guide. New York: McGraw-Hill Education.

Journals

Munro, E., Taylor, J.S. and Bradbury‐Jones, C., (2014). Understanding the causal pathways to child maltreatment: Implications for health and social care policy and practice. Child abuse review, 23(1), pp.61-74.

Rämgård, M., Blomqvist, K. and Petersson, P., (2015). Developing health and social care planning in collaboration. Journal of Interprofessional Care, 29(4), pp.354-358.

Snape, D., Kirkham, J., Preston, J., Popay, J., Britten, N., Collins, M., Froggatt, K., Gibson, A., Lobban, F., Wyatt, K. and Jacoby, A., (2014). Exploring areas of consensus and conflict around values underpinning public involvement in health and social care research: a modified Delphi study. BMJ open, 4(1), p.e004217.

Online Articles

Miozzo, M., Desyllas, P., Lee, H.F. and Miles, I., (2016.) Innovation collaboration and appropriability by knowledge-intensive business services firms. Research Policy, [online] 45(7), pp.1337-1351. Available from: https://www.sciencedirect.com/science/article/pii/S0048733316300415 [Accessed on 15/2/18]

van Hoorn, A., (2017.) Generational shifts in managerial values and the coming of a unified business culture: A cross-national analysis using European social survey data. Journal of Business Ethics, [online] pp.1-20. Available from: https://link.springer.com/article/10.1007/s10551-017-3488-4 [Accessed on 15/2/18]

Verbruggen, M., Dries, N. and Van Laer, K., (2017.) Challenging the uniformity myth in career counseling outcome studies: Examining the role of clients’ initial career counseling goals. Journal of Career Assessment, [online] 25(1), pp.159-172. Available from: http://journals.sagepub.com/doi/full/10.1177/1069072716657797 [Accessed on 15/2/18]

Diploma Universities Assignments

Laureate International Universities Assignment

Holmes Institute Assignment

Tafe NSW

Yes College Australia

ACC508 Informatics and Financial Applications Task 2 T2, 2019

ACC512 Accounting

ACC520 Legal Regulation of Business Structures Semester 2, 2019

ACCT20074 Contemporary Accounting Theory Term 2 Assessment 3

AERO2463 Computational Engineering Analysis : Assignment 4

B01DBFN212 Database Fundamentals Assessment 1

BE01106 - Business Statistics Assignment

BFA301 Advanced Financial Accounting

BFA504 Accounting Systems Assessment 3

BSB61015 Advanced Diploma of Leadership and Management

BSBADV602 Develop an Advertising Campaign

BSBCOM603 Plan and establish compliance management systems case study

BSBCOM603 Plan and establish compliance management systems Assessment Task 1

BSBCOM603 Plan and establish compliance management systems Assessment Task 2

BSBCOM603 Plan and establish compliance management systems Assessment Task 3

BSBFIM501 Manage Budgets And Financial Plans Assessment Task 1

BSBHRM602 Manage Human Resources Strategic Planning

BSBINM601 Manage Knowledge and Information

BSBWOR501 Assessment Task 3 Plan Personal Development Plan Project

BSBMGT517 Manage Operational Plan

BSBWHS521 Ensure a Safe Workplace For a Work Area

BSBWRK510 Manage employee relations

BUSS1030 Accounting, Business and Society

CAB202 Microprocessors and Digital Systems Assignment Help

CHC40213 Certificate IV in Education Support

CHCAGE001 Facilitate the empowerment of older people

CHCAGE005 Provide support to people living with dementia

CHCCCS023 Support independence and wellbeing

CHCCCS025 Support relationships with carers and families

CHCCOM005 Communicate and CHCLEG001 Work Legally Ethically

CHCDIS002 Follow established person-centred behaviour supports

CHCECE019 Early Childhood Education and Care

CHCHCS001 Provide home and community support services

COMP10002 Foundations of Algorithms

COMP90038 Algorithms and Complexity

COSC2633/2637 Big Data Processing

COSC473 Introduction to Computer Systems

CPCCBC5011A Manage Environmental Management Practices And Processes In Building And Construction

CPCCBC5018A Apply structural Principles Medium rise Construction

CSE3OSA Assignment 2019

ELEC242 2019 Session 2

ENN543 Data Analytics and Optimisation

ENN543 Data Analytics and Optimisation Semester 2, 2019

FINM202 Financial Management Assessment 3 Group Report

Forensic Investigation Case Assignment ECU University

HA2042 Accounting Information Systems T2 2019

HC1010 Holmes Institute Accounting For Business

HC2112 Service Marketing and Relationship Marketing Individual Assignment T2 2019

HC2121 Comparative Business Ethics & Social Responsibility T2 2019

HI5002 Holmes Institute Finance for Business

HI5003 Economics for Business Trimester 2 2019

HI5004 Marketing Management T1 2020 Individual Report

HI5004 Marketing Management T1 2020 Group Report

HI5004 Holmes Institute Marketing Management

HI5014 International Business across Borders Assignment 1

HI5014 International Business across Borders

HI5017 Managerial Accounting T2 2019

HI5017 Managerial Accounting T1 2019

HI5019 Tutorial Questions 1

HI5019 Strategic Information Systems for Business and Enterprise T1 2020

HI5019 Holmes Institute Strategic Information Systems T2

HI5019 T2 2019

HI5019 T1 2019

HI5020 Corporate Accounting T3 2019

HI5020 Corporate Accounting T2 2019

HI6005: Management and Organisations in a Global Environment

HI6006 Tutorial questions

HI6006 Competitive Strategy Individual T1 2020

HI6006 Holmes Institute Competitive Strategy

HI6006 Competitive Strategy T3 2019

HI6007 Statistics for business decisions

HI6007 Assessment 2 T1 2020

HI6007 T1 2019

HI6008 T2 2019

HI6008 Holmes Institute Research Project

HI6025 Accounting Theory and Current Issues

HI6026 Audit, Assurance and Compliance Assignment Help

HI6026 Audit, Assurance and Compliance

HI6027 business and corporate law tutorial Assignment T1 2021

HI6027 Business and Corporate Law T3 2019

HI6027 Business and Corporate Law T2 2019

HI6028 Taxation Theory, Practice and Law T2 2021

Hi6028 taxation theory, practice and law Final Assessment t1 2021

HI6028 Taxation Theory, Practice and Law T2 2019

HI6028 Taxation Theory T1 2019

HI6028 Taxation Law Holmes

HLTAAP001 Recognise healthy body systems

HLTWHS002 Follow safe practices for direct client care

HOTL5003 Hotel Property and Operations

HPS771 - Research Methods in Psychology A

HS2021 Database Design

ICTICT307 Customise packaged software applications for clients

IFN619 Data Analytics for Strategic Decision Makers

INF80028 Business Process Management Swinburne University

ISY2005 Case Assignment Assessment 2

ISYS326: Information Systems Security Assignment 2, Semester 2, 2019

ITAP3010 Developing Data Access Solutions Project

ITECH1103- Big Data and Analytics – Lab 3 – Working with Data Items

ITECH1103- Big Data and Analytics Assignment Semester 1, 2020

ITECH 5500 Professional Research and Communication

Kent Institute Australia Assignment

MA5830 Data Visualisation Assignment 2

MGMT7020 Project Management Plan

Mgt 301 Assessment 3

MGT215 Project Management Individual Assignment

MIS102 Data and Networking Assignment Help

MITS4002 Object Oriented Software Development

MITS5002 Software Engineering Methodology

MKT01760 Tourism Planning Environments Assessment 4

MKT01760 Tourism Planning Environments

MKT01906 International Tourism Systems

MKT5000 Marketing Management S2 2019

MNG03236 Report Writing SCU

MRE5003 Industrial Techniques In Maintenance Management Assignment 4

MRE5003 Industrial Techniques In Maintenance Management Assignment 3

MRE5003 Industrial Techniques In Maintenance Management

Network Security and Mitigation Strategies Answers

NIT2213 Software Engineering Assignment

NSB231 Integrated Nursing Practice Assessment Task 1

Science Literacy Assessment 4

SIT323 Practical Software Development T 2, 2019

SIT718 Using aggregation functions for data analysis

SITXCOM002 Show Social and Cultural Sensitivity

TLIL5055 Manage a supply chain

TLIR5014 Manage Suppliers

USQ ACC5502 Accounting and Financial Management

UTS: 48370 Road and Transport Engineering Assessment 2

CHCAGE001 Facilitate the empowerment of older people

CHCAGE005 Provide support to people living with dementia

CHCCCS011 Meet personal support needs

CHCCCS015 Provide Individualised Support

CHCCCS023 Support independence and wellbeing

CHCCCS025 Support relationships with carers and families

CHCCOM005 Communicate and work in health or community services

CHCDIS001 Contribute to ongoing skills development

CHCDIS002 Follow established person-centred behaviour supports

CHCDIS003 Support community participation and social inclusion

CHCDIS005 Develop and provide person-centred service responses

CHCDIS007 Facilitate the empowerment of people with disability

CHCDIS008 Facilitate community participation and social inclusion

CHCDIS009 Facilitate ongoing skills development

CHCDIS010 Provide person-centred services

CHCDIV001 Work with diverse people

CHCHCS001 Provide home and community support services

CHCLEG001 Work legally and ethically

CHCLEG003 Manage legal and ethical compliance

HLTAAP001 Recognise healthy body systems

HLTAID003 Provide First Aid

HLTHPS007 Administer and monitor medications

HLTWHS002 Follow safe work practices for direct client care

Assignment 2 Introduction to Digital Forensics

MGT603 Systems Thinking Assessment 1

MGT603 Systems Thinking Assessment 2

Hi5017 Managerial Accounting T1 2021

HI6028 Taxation Theory, Practice and Law T1 2021

OODP101 Assessment Task 3 T1 2021

ITNE2003R Network Configuration and Management Project

Australia Universities

ACT

Australian Catholic University

Australian National University

Bond University

Central Queensland University

Charles Darwin University

Charles Sturt University

Curtin University of Technology

Deakin University

Edith Cowan University

Flinders University

Griffith University

Holmes Institute

James Cook University

La Trobe University

Macquarie University

Monash University

Murdoch University

Queensland University of Technology

RMIT University

Southern Cross University

Swinburne University of Technology

University of Adelaide

University of Ballarat

University of Canberra

University of Melbourne

University of Newcastle

University of New England

University of New South Wales

University of Notre Dame Australia

University of Queensland

University of South Australia

University of Southern Queensland

University of Sydney

University of Tasmania

University of Technology Sydney

University of the Sunshine Coast

University of Western Australia

University of Wollongong

Victoria University

Western Sydney University

Year 11 - 12 Certification Assignment

Australian Capital Territory Year 12 Certificate

HSC - Higher School Certificate

NTCE - Northern Territory Certificate of Education

QCE - Queensland Certificate of Education

SACE - South Australian Certificate of Education

TCE - Tasmanian Certificate of Education

VCE - Victorian Certificate of Education

WACE - Western Australia Certificate of Education

citation generator
citaion generator
make money online