BSBMGT502 Manage people performance Assessment 4

Learner Instructions 4

(Manage follow up)

Performance objective

You will demonstrate the skills and knowledge required to manage follow up to performance management in an organisational context.

Assessment description

You will answer a series of scenario-based questions on the general topic of following up on performance management, and on discipline and dismissal processes.

Procedure

Review the Australian Hardware simulated business documentation provided to you by your assessor, particularly relating to performance management requirements.
Review and answer the scenario-based questions in Appendix 1.
Submit supporting documentation to your assessor in accordance with the agreed timeframe, format and the below specifications. Keep a copy for your records.

Specifications

You must:

submit written responses to the scenario-based questions.

Your assessor will be looking for demonstration of your ability to:

seek assistance from human resources specialists where appropriate
reinforce excellence in performance through recognition and continuous feedback
outline the legislative and regulatory context of the organisation with reference to equal employment opportunity, anti-discrimination, competition and consumer protection, privacy, industrial relations, health and safety (OHS/WHS), environmental issues and other relevant requirements
outline relevant awards and certified agreements
explain unlawful dismissal rules and due process.

Appendix 1: Scenario-based questions

Question 1: Monitoring and coaching Consider the following scenario.

You are the Hardware and Homewares Manager at the Australian Hardware Wollongong store. You consider the organisation’s performance management policy and resolve to undertake some research into ways to improve the system or its implementation.

Answer the following:

How could variables such as recognition and continuous feedback help reinforce excellence in performance? Give two examples that could work at Australian Hardware to affect performance.
How would you apply Australian Hardware procedures to monitor and coach individuals, specifically those with poor performance?

Question 2: The legal context of performance management Consider the following scenario.

You are the Hardware and Homewares Manager at the Australian Hardware Wollongong store. You are concerned about your application of performance management and want to work according to legal requirements.

Answer the following:

For three of the following areas, what are the relevant pieces of legislation applicable to performance management at Australian Hardware?

○ equal employment opportunity

○ anti-discrimination

○ competition and consumer protection

○ privacy

○ industrial relations ○ health and safety (OHS/WHS) ○ environmental issues.

For each piece of legislation identified above, identify at least one requirement relevant to performance management at Australian Hardware.

Question 3: Seeking advice

Consider the following scenario.

You are the Hardware and Homewares Manager at the Australian Hardware

Wollongong store. One of your customer service and sales representatives, Kim Smith, is consistently not meeting performance expectations. You have tried setting goals in consultation with the employee, ongoing coaching and feedback. You have conducted two formal performance reviews. You are not sure what else you can do.

Answer the following:

Name any positions of an internal source you could approach for HR or performance management advice.
Name one external source (individual professional, consultancy or government) of HR or performance management advice, particularly for managing poor performance.

Question 4: Counselling and support Consider the following scenario.

You are the Hardware and Homewares Manager at the Australian Hardware

Wollongong store. One of your customer service and sales representatives, Kim Smith, is consistently not meeting performance expectations. You have decided to counsel the employee to alert her of poor performance in a formal way and to inform her that dismissal may be an option for the future if her performance does not improve.

Answer the following:

What steps would you take to counsel the employee in accordance with organisational policy and relevant legislation for disciplinary meetings?
What legislation is the most relevant in this scenario?
What is the relevant award for the employee’s role at Australian Hardware?
What support services could you offer the employee?

Question 5: Dismissal

Consider the following scenario.

You are the Hardware and Homewares Manager at the Australian Hardware

Wollongong store. One of your customer service and sales representatives, Kim Smith, is consistently not meeting performance expectations. You have decided to terminate her.

Answer the following:

What is the process of termination in accordance with organisational policy and legal requirements? Summarise the details.
What are the relevant unlawful dismissal rules and due process that you must follow?

Australia Universities

ACT

Australian Catholic University

Australian National University

Bond University

Central Queensland University

Charles Darwin University

Charles Sturt University

Curtin University of Technology

Deakin University

Edith Cowan University

Flinders University

Griffith University

Holmes Institute

James Cook University

La Trobe University

Macquarie University

Monash University

Murdoch University

Queensland University of Technology

RMIT University

Southern Cross University

Swinburne University of Technology

University of Adelaide

University of Ballarat

University of Canberra

University of Melbourne

University of Newcastle

University of New England

University of New South Wales

University of Notre Dame Australia

University of Queensland

University of South Australia

University of Southern Queensland

University of Sydney

University of Tasmania

University of Technology Sydney

University of the Sunshine Coast

University of Western Australia

University of Wollongong

Victoria University

Western Sydney University

Year 11 - 12 Certification Assignment

Australian Capital Territory Year 12 Certificate

HSC - Higher School Certificate

NTCE - Northern Territory Certificate of Education

QCE - Queensland Certificate of Education

SACE - South Australian Certificate of Education

TCE - Tasmanian Certificate of Education

VCE - Victorian Certificate of Education

WACE - Western Australia Certificate of Education

BSBMGT502 Manage people performance Assessment 4

Performance objective

Assessment description

Procedure

Specifications

Appendix 1: Scenario-based questions

Question 3: Seeking advice

Question 5: Dismissal

Diploma Universities Assignments