Course Name

Certificate IV in Leadership and Management

Subject/module Innovation 1

Assessment method Written Assessment

BSBINN301

Units of Competency

Promote Innovation in a Team Environment Instructions

1. Assessments should be completed as per your trainer’s instructions.
2. Assessments must be submitted by the due date to avoid a late submission penalty.
3. Plagiarism is copying someone else’s work and submitting it as your own. You must write your answers in your own words and include a reference list. A mark of zero will be given for any assessment or part of an assessment that has been plagiarised.
4. You may discuss your assessments with other students, but submitting identical answers to other students will result in a failing grade. Your answers must be yours alone.
5. Your trainer will advise whether the assessment should be digitally uploaded or submitted in hard copy. Assessments that are digitally uploaded should be saved in pdf format.
6. You must attempt all questions.
7. You must pass all assessments in order to pass the subject.
8. All assessments are to be completed in accordance with WHS regulatory requirements.

Assessment 1 – Written Assessment

Answer each question in as much detail as possible, considering your organisational requirements for each one.Your manager has assigned you to choose four people within your department to make up a team of people that you will need to oversee and guide in order to develop a new customer service communication.

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Communicate effectively as a workplace leader

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Lead effective workplace relationships

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Lead team effectiveness

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Implement operational plan

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