Task 2.2: implement and monitor your plan

CANDIDATE NAME:

Utsav Nepal

STUDENT NO:

START DATE:

SUBMISSION DATE:

STUDENT DECLARATION
No collusion has taken place with any other person unless this is a collaborative assignment. Where the assignment is based on collaborative work, it has been approved by the trainer of the unit, and I believe I have made an equitable contribution to the group’s preparatory work. I have not submitted substantially the same final version of any material as another student, The use of any material in this assignment does not infringe the intellectual property / copyright of a third party, or the privacy regulations of my workplace,
OUTCOME:	Not Yet Competent Resubmit Required
ASSESSOR SIGNATURE:	Stephen Clarke
ASSESSOR NAME:	Stephen Clarke

See the assessment materials and any supporting documents attached below.
Read and review the learner resource PDF document to assist you to complete the activities. The resource is available in the content folder under the respective subject on the Hospitality Management course page.
Add your name, student number, group number, start date, submission date and signature onto the cover page or wherever required throughout the document including in all student name and signature panels.
Review your feedback at the (submission point) location. Update and resubmit at that location also if required.
Upload the following fully completed WORD document:
Assessment D_Project. E_Case Study. Your Name

Learner assessment guide and evidence

Plan and develop a written business plan for a specific goal or objective.
Answer all the questions.

Task 1

Task 1.1: Plan your objective

Here are some examples of topics which could be included in your plan:

Increasing sales or productivity.
Business expansion.
Increasing brand awareness.

Increasing sales or productivity

Advertisement,

Lowering prices
Strengthening customer relationships

Email, Facebook, instagram, viber, phone message

Business expansion.

Increasing brand awareness.

Paid social advertising

Switch to renewable energy
Use plant base food

Develop your managers into coaches

Enhance cross-departmental collaboration

Task 1.2: Undertake planning and research

Processes used to identify resource requirements.
Development of budgets and other financial documents or plans (if applicable).

Task 1.3: Develop a business plan

Go to the Australian Government website, www.business.gov.au.
From the top menu, click on ‘Plan & Start’,then on the right side of the webpage under ‘In this section’, select‘Templates and tools’, then ‘Business plan template and guide’. Here you will find a link to a ‘Business plan template’ and ‘Business plan guide’. Open and save a copy of the business plan template locally.

Description of the business, its products and services.
Goals and objectives of the business plan.
Identification of financial (funding for your business) human (labour cost) and physical resourcesrequired to implement the plan.
Calculation of start-up / fit out costs.
Consultation processes to be used during implementation and monitoring of the plan.

Your assessor will use the ‘Business plan template’ and ‘Business plan guide’ on the Australian Government website to help assess your plan.

Task 2

Populate and then present your business plan to relevant parties. See example below.
Example: Present a business plan

Explain SMART objectives (highlight alignment with strategic plan)
Performance requirements

Overview of marketing strategy, including timeline overview.

Customer profile

Define and summarise projected cash flow.
Define and summarise projected balance sheet.

Task 2.2: Implement and monitor your plan

During the implementation process, regularly review performance against your objectives.
Depending on the objectives outlined in your business plan, performance could be monitored against any of the following examples.

Quality outcomes
Sales reports

Prepare a brief report to a key stakeholder which summarises your analysis of performance and compares results against planned objectives.
Save your report as Assessment D_Performance report.

1. Cover or title page

2. Table of contents

7. References: list sources of information and research

8. Appendix: attachments such as copies of reports, tools, spreadsheets, etc.

Task 3

Task 3:Activity

Task 3.1: questions and answers.

Using Emails.
Using online meeting (Jordev, 2016).

Up skill your current staff skills.
Include apprenticeships and trainings in the recruitment strategy.

The following steps are taken while analysing the performance report are-

Interpret the information.

It is important to measure the performance at the beginning of the implementation to-

Improve the organisational goals and objectives.
Analysing the area of improvement (O'Niell, 2019).

Q6: How did you identify and report system and product failures and variances?

Q7: Did you need to review or refine any performance indicators? Briefly describe the processes used to identify the necessary changes and modify the performance indicators.

Yes, it is very necessary to review and refine the performance indicator time to time. There are certain points that must be kept in mind while identifying KPIs-

The certain changes are required to be made in the system processes and work management after review process-

Prepare the organisation for change.

Assessor checklist

Did the learner successfully demonstrate evidence of their ability to do the following?	Assessor comments if required.	Satisfactory
	Assessor comments if required.	Yes	No
Reviewed and evaluated pre-existing strategic, business and operational plans, if available.
Analysed and interpreted business vision, mission, values and objectives.
Consulted with key stakeholders.
Reviewed market requirements for the product or service, profiled customer needs and researched pricing options.
Developed performance objectives and measures through consultation with key stakeholders.
Identified financial, human and physical resource requirements for the business.
Considered any permits or licences that may be required for a new activity.
Wrote business plan.
Communicated business plan to all relevant parties and ensured understanding of performance requirements and timeframes.
Ensured skilled labour is available to implement plan.
Tested performance measurement systems and refined, if necessary.
Ensured timely reports on all key aspects of the business are available, user-friendly and balanced in terms of financial and non-financial performance.
Reported system failures, product failures and variances to the business plan as they occurred.
Analysed performance reports against planned objectives.
Reviewed performance indicators and refined, if necessary.
Reviewed system processes and work methods regularly as part of continuous improvement.
Outlined processes for developing business plans.
Described performance objectives and measures including key performance indicators.
Identified key stakeholders.
Analysed and researched business vision, mission, values, objectives, goals, competitors, financial targets, management arrangements, marketing approaches and strategic, business and operational plans.
Wrote a business plan which included a description of the business, products and services, financial, physical and human resource requirements, permit and licence requirements, marketing activity, financial indicators, productivity and performance targets for key result areas.
Implemented a business plan including ensuring skilled labour is available, and that training is provided where appropriate.
Monitored and responded to business performance, including evaluation of performance against key result indicators, including profit and loss, community awareness or branding, environmental impact, governance, quality, sales, triple bottom line and the workforce.
Consulted, communicated with and reported to key stakeholders including business partners, financiers, customers, staff and technical advisers.
Provided an analysis of the strengths and weaknesses of a business plan.

Assessment e – Case Study

Learner assessment guide and evidence

You are required to do the following.

Complete Tasks 1 and 2.

Task 1 – Case study

Question and answer

‘Our mission is to be a source of excellence for our customers; to provide a challenging professional experience for our employees; to be a rewarding investment for our shareholders; to be a respected citizen of community and country.’

Develop a competitive online presence in the marketplace.
Add new products and services to the company’s range.

Q2: As the values, vision, mission and strategies have been updated, would a review of previous strategic and business plans assist with development of the new business plan? Why/why not?

Task 2 – Case study

Question and answer

Here are some of the goals the business identified during the development phase.

Q1: Who would you consult with when developing performance objectives and measures for these goals? List the internal and external stakeholders.

Internal stakeholders

Assessor checklist

Did the learner successfully demonstrate evidence of their ability to do the following?	Assessor comments if required.	Satisfactory
	Assessor comments if required.	Yes	No
Reviewed and evaluated pre-existing strategic, business and operational plans, if available.
Analysed and interpreted business vision, mission, values and objectives.
Developed performance objectives and measures through consultation with key stakeholders.
Identified financial, human and physical resource requirements for the business.
Ensured groups and individuals contributing to underperformance are coached, and provided training where appropriate.
Analysed and researched business vision, mission, values, objectives, goals, competitors, financial targets, management arrangements, marketing approaches and strategic, business and operational plans.
Implemented a business plan including ensuring skilled labour is available, and that training is provided where appropriate.
Identified, consulted, communicated with and reported to key stakeholders, including business partners, financiers, customers, staff and technical advisers.

Berry, T. & Arlene Soto, 2019. Product and brand failures: A marketing perspective. Bplans Blog. Available at: https://articles.bplans.com/product-and-brand-failures-a-marketing-perspective/ [Accessed December 18, 2021].

Jordev, S., 2016. 6 ways to effectively communicate with stakeholders. Celoxis. Available at: https://www.celoxis.com/article/6-ways-to-effectively-communicate-with-stakeholders [Accessed December 18, 2021].

Reynolds, M., 2019. How to analyze performance reports. Bizfluent. Available at: https://bizfluent.com/how-6016929-analyze-performance-reports.html [Accessed December 18, 2021].