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CHCMHS006 Facilitate the recovery process with the person and family and carers

Assessment Task 4: Assessment Task 4: Workplace Project – Working Collaboratively with Clients and their Support Networks

TASK SUMMARY

For this task you are required to consider three clients living with mental illness and/or AOD issues who you have worked collaboratively with to establish a basis for participation of family and carers in their individual recovery process and to facilitate ongoing participation in line with the person’s needs and wishes. You may have worked directly with each client or been involved with supporting a senior staff member or supervisor to facilitate the client’s recovery process.

Templates are provided for you to fill out and submit. It is highly recommended that you read through each section of the template so you know what you need to address. It may also give you a better idea of which clients or client groups to write about – as some may not address all of the criteria in the template. 

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK:

Personnel

  • Access to three different clients.
  • Access to workplace personnel, such as colleagues and your supervisor.

Resources

  • Access to your workplace.
  • Access to any relevant workplace documentation to assist you with your work.

Template

  • Client Report template x 3 (attached, also provided as separate Word document SD Client Report)
  • Work Placement permission forms (attached)

WHEN AND WHERE WILL THIS TASK BE COMPLETED?

  • You will need to complete this task in your workplace. You may fill out the templates provided in your own time or at work (where time allows).

WHAT HAPPENS IF I GET SOMETHING WRONG?

If your assessor determines that you have not completed all parts of the template in sufficient detail or your supervisor has not signed it, they will talk to you about resubmission. You will only have to redo the entries in the template that are identified as having issues or obtain sign-off from your supervisor; however, you will need to resubmit the template. Your assessor will discuss an appropriate timeframe for resubmission with you when you are provided with the outcome for this task.

STUDENT INSTRUCTIONS FOR TASK 4

For each client report, you should document the following: The steps and processes that you undertook to prepare for working with the client and their support network, the strategies that you used when working with the client and how you identified their needs, the strategies that you used when working with members of the care network and how you identified their roles and provided support, the collaborative approaches which you used to plan how support would be provided, the implementation and monitoring of the care network support, the communication skills that you used and your strategies for working safely.

Reflecting on your experience, complete a client report for each individual. Use the report template provided to help guide you in your response. Add/modify the space in the table where required.

Once you have completed your report, ask your supervisor to confirm that you supported this client in the manner described by asking them to sign the bottom of the report for each client.

Remember privacy and confidentiality principles when completing your report. Refer to clients using terms such as Client A, Client 1 and so on. Do not include any information in you report that could identify your client (such as location, names of places frequented by the client, schools attended, etc.)

SUBMISSION REQUIREMENTS FOR TASK 4: ¨ Completed Client Report

Client 1

Student name

 

Assessment task

 

Supervisor name 

 

Date completed

 

Workplace 

Preparation

Describe how you prepared to work with this client. Consider the resources that you needed and accessed, the planning that you did, the policy and procedures that you referred to, the discussions that you had with colleagues and others, any safety considerations and the documentation which you prepared. Discuss the codes of conduct/ethics/practice which are relevant to your role and work with this client – did you review these in preparation?

Working with the client

Describe the strategies that you used to establish a rapport with the client. How did you build a relationship of trust while empowering the client and contributing to their self-determination? How did you ensure that your relationship with the client was a professional working relationship? How did you explain confidentiality and its limits to the client? Discuss the work that you did with the client to identify the benefits of involving their family, friends and carers in their recovery process. How did you help the client to identify the people that they would like to involve and to decide what their roles would be? How did you document each care network member’s roles and responsibilities in the client’s recovery plan (reference relevant policy and procedures)? How did you obtain and document relevant consents (reference relevant policy and procedures)?

Working with the care network

Describe the strategies that you used to engage with each member of the client’s care network. How did you build a rapport with each person and work with them to identify their level of relevant knowledge, skills and strengths? How did you explain the benefits of their involvement in the care of the client? How did you work collaboratively with the support team to clarify and manage their expectations? What steps did you take to identify and address any gaps so as to ensure that the client’s support needs were fully addressed? What (if any) training, support, education, resources or information did you need to provide to members of the client support team? What did you do if the support network’s needs were beyond your role or expertise?

Working collaboratively to develop a support plan

How did you work collaboratively with the client and all members of the care network to develop a plan for support? How did you finalise roles, timelines and consents? What strategies did you use to document the support plan in line with your organisations expectations (reference policy and procedures)

Implementing and monitoring support

Discuss the implementation of the support plan. How did you maintain a relationship with members of the care network? What was the impact of the support on the client’s recovery? What went well? What would you have improved? Was there a positive impact on the client’s behaviour? Was there a negative impact on the client’s behaviour? How did you address this? How did you assist the client to identify their impact on members of the support network? As you stayed in touch with the members of the care network, did you need to provide additional support/change the way that you were providing support? Did the role of any of the care network members change over time? How did you continue to collaborate with the client and ensure that consents remained in place and current?

Communication

What were the communication strategies and approaches to practice that you used when working with this client and their support network? How did you clarify issues, provide support, collaborate with the client and members of their care network?

Workplace skills

Describe how you worked safely in your planning and interactions with this client and their care network. Did you communicate with the client about safety? What steps did you take to plan for an emergency/to manage risks and to ensure that you met your duty of care to the client and to members of their care network? How did you monitor and manage your own wellbeing and that of members of the care network? List the relevant organisational policy and procedures.

Supervisor signature:                                                          Date: 

Client 2

Student name

Assessment task

Supervisor name 

Date completed

Workplace 

Preparation

Describe how you prepared to work with this client. Consider the resources that you needed and accessed, the planning that you did, the policy and procedures that you referred to, the discussions that you had with colleagues and others, any safety considerations and the documentation which you prepared. Discuss the codes of conduct/ethics/practice which are relevant to your role and work with this client – did you review these in preparation?

Working with the client

Describe the strategies that you used to establish a rapport with the client. How did you build a relationship of trust while empowering the client and contributing to their self-determination? How did you ensure that your relationship with the client was a professional working relationship? How did you explain confidentiality and its limits to the client? Discuss the work that you did with the client to identify the benefits of involving their family, friends and carers in their recovery process. How did you help the client to identify the people that they would like to involve and to decide what their roles would be? How did you document each care network member’s roles and responsibilities in the client’s recovery plan (reference relevant policy and procedures)? How did you obtain and document relevant consents (reference relevant policy and procedures)?

Working with the care network

Describe the strategies that you used to engage with each member of the client’s care network. How did you build a rapport with each person and work with them to identify their level of relevant knowledge, skills and strengths? How did you explain the benefits of their involvement in the care of the client? How did you work collaboratively with the support team to clarify and manage their expectations? What steps did you take to identify and address any gaps so as to ensure that the client’s support needs were fully addressed? What (if any) training, support, education, resources or information did you need to provide to members of the client support team? What did you do if the support network’s needs were beyond your role or expertise?

Working collaboratively to develop a support plan

How did you work collaboratively with the client and all members of the care network to develop a plan for support? How did you finalise roles, timelines and consents? What strategies did you use to document the support plan in line with your organisations expectations (reference policy and procedures)

Implementing and monitoring support

Discuss the implementation of the support plan. How did you maintain a relationship with members of the care network? What was the impact of the support on the client’s recovery? What went

well? What would you have improved? Was there a positive impact on the client’s behaviour? Was there a negative impact on the client’s behaviour? How did you address this? How did you assist the client to identify their impact on members of the support network? As you stayed in touch with the members of the care network, did you need to provide additional support/change the way that you were providing support? Did the role of any of the care network members change over time? How did you continue to collaborate with the client and ensure that consents remained in place and current?

Communication

What were the communication strategies and approaches to practice that you used when working with this client and their support network? How did you clarify issues, provide support, collaborate with the client and members of their care network?

Workplace skills

Describe how you worked safely in your planning and interactions with this client and their care network. Did you communicate with the client about safety? What steps did you take to plan for an emergency/to manage risks and to ensure that you met your duty of care to the client and to members of their care network? How did you monitor and manage your own wellbeing and that of

members of the care network? List the relevant organisational policy and procedures.

Supervisor signature:                                                          Date: 

Client 3

Student name

Assessment task

Supervisor name 

Date completed

Workplace 

Preparation

Describe how you prepared to work with this client. Consider the resources that you needed and accessed, the planning that you did, the policy and procedures that you referred to, the discussions that you had with colleagues and others, any safety considerations and the documentation which you prepared. Discuss the codes of conduct/ethics/practice which are relevant to your role and work with this client – did you review these in preparation?

Working with the client

Describe the strategies that you used to establish a rapport with the client. How did you build a relationship of trust while empowering the client and contributing to their self-determination? How did you ensure that your relationship with the client was a professional working relationship? How did you explain confidentiality and its limits to the client? Discuss the work that you did with the client to identify the benefits of involving their family, friends and carers in their recovery process. How did you help the client to identify the people that they would like to involve and to decide what their roles would be? How did you document each care network member’s roles and responsibilities in the client’s recovery plan (reference relevant policy and procedures)? How did you obtain and document relevant consents (reference relevant policy and procedures)?

Working with the care network

Describe the strategies that you used to engage with each member of the client’s care network. How did you build a rapport with each person and work with them to identify their level of relevant knowledge, skills and strengths? How did you explain the benefits of their involvement in the care of the client? How did you work collaboratively with the support team to clarify and manage their expectations? What steps did you take to identify and address any gaps so as to ensure that the client’s support needs were fully addressed? What (if any) training, support, education,

resources or information did you need to provide to members of the client support team? What did you do if the support network’s needs were beyond your role or expertise?

Working collaboratively to develop a support plan

How did you work collaboratively with the client and all members of the care network to develop a plan for support? How did you finalise roles, timelines and consents? What strategies did you use to document the support plan in line with your organisations expectations (reference policy and procedures)

Implementing and monitoring support

Discuss the implementation of the support plan. How did you maintain a relationship with members of the care network? What was the impact of the support on the client’s recovery? What went well? What would you have improved? Was there a positive impact on the client’s behaviour? Was there a negative impact on the client’s behaviour? How did you address this? How did you assist the client to identify their impact on members of the support network? As you stayed in touch with the members of the care network, did you need to provide additional support/change the way that you were providing support? Did the role of any of the care network members change over time? How did you continue to collaborate with the client and ensure that consents remained in place and current?

Communication

What were the communication strategies and approaches to practice that you used when working with this client and their support network? How did you clarify issues, provide support, collaborate with the client and members of their care network?

Workplace skills

Describe how you worked safely in your planning and interactions with this client and their care network. Did you communicate with the client about safety? What steps did you take to plan for an emergency/to manage risks and to ensure that you met your duty of care to the client and to members of their care network? How did you monitor and manage your own wellbeing and that of members of the care network? List the relevant organisational policy and procedures.

Supervisor signature:                                                         Date: 

Assessment Task 5: Workplace Observation

TASK SUMMARY  

This task requires that you are observed in the workplace. You will be observed in the workplace environment undertaking a range of activities that relate to working collaboratively with a person with mental illness and/or AOD issues to establish a basis for participation of family and carers in their individual recovery process.

The purpose of a workplace observation is to confirm that you can apply your skills and knowledge to real-world situations, dealing with real people and real workplace processes, following policies and procedures, and handling multiple work activities.

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK:

Personnel

  • Your workplace supervisor.
  • Your assessor.
  • Access to a computer, printer, Internet and email software (if required).
  • Access to Microsoft Word (or a similar program).
  • Access to a workplace environment.
  • Access to organisational policy and procedures.

WHEN AND WHERE WILL THIS TASK BE COMPLETED?

Your assessor will provide you with a time and place for your assessment. 

WHAT HAPPENS IF I GET SOMETHING WRONG?  

If your assessor identifies that you did not correctly or adequately demonstrate the skills and knowledge required of this task, you will be given feedback on areas for improvement.  

Your assessor will provide you with guidance as to whether you need to: 

  • redo the observation at a suitable time after you have considered their feedback ?   undertake further learning and redo the observation at a later date.

Your assessor will provide details about the date, time and location of reassessment. 

STUDENT INSTRUCTIONS FOR TASK 5  

Your assessor will visit your workplace and observe your work performance as you undertake a range of activities that relate to working collaboratively with a person with mental illness and/or AOD issues to establish a basis for participation of family and carers in their individual recovery process.

During the observation, your assessor will be looking to see that you can:

  • work collaboratively with the client to identify a support network
  • work collaboratively with a member of the client’s support network ? work safely.

Your assessor will also ask you some verbal questions during the workplace observation. The questions will relate to the following topics:

  • work role boundaries
  • consents
  • mandatory reporting
  • privacy, confidentiality and disclosure
  • records management
  • rights and responsibilities ? reflective practice.

WHAT MUST BE SUBMITTED FOR TASK 5:

You are not required to submit anything for this task.

Unit (CHCMHS006) Competency Reflective Practice Journal

Reflect on your practice as a CHC53315 Diploma of Mental Health student and identify how you have met this unit competency:

Students need to write down what tasks were carried out. What resources/equipment/aids that you found most useful. What students learned to meet the unit of competency?  Please note your responses on the lines provided below.

A journal is a confidential record of your activities and reflections. When writing your journal, don’t be too concerned with neatness, grammar and punctuation, but rather focus on being spontaneous, open and honest in your reflections. Your journal entries should not just be lists of what you did each shift but how you felt, what you learned and how you could improve.

CHCMHS006 - Facilitate the recovery process with the person, family and carers

Did the candidate demonstrate the following skills to industry standards?

CHCMHS006 - Facilitate the recovery process with the person, family and carers

1st

Observation

Date:

________

2nd

Observation (if required)

Date:

________

Yes

þ

No

ý

Yes

þ

No

ý

Identify benefits and issues related to family and carer participation in recovery processes

       

 Discuss with the person appropriate involvement of family and carers

       

Work with the person to identify and agree on specific roles and responsibilities and accurately record in the person s recovery plan

       

 Consult with identified family, carers and other relevant stakeholders in line with the person s consent

       

Gauge level of relevant knowledge, skill and involvement of carers and family as a basis for identifying additional support requirements

       

Provide information, resources, referrals and education to meet the needs of carers and families within scope of own work role

       

Engage with the person, family and carers to plan provision of appropriate support in line with the person s consent

       

Establish a relationship with the person, family and carers within boundaries of own work role

       

Clarify expectations of carers and family and provide relevant additional information to support and manage realistic expectations

       

 Involve carers and family in the person s recovery process with consent of the person and in line with recovery plan

       

 Maintain relationship with carers and family to identify changing carer needs and to identify support needs of carers within boundaries of own work role

       

 Assist the person to identify ways in which their behavior may be positively or negatively influenced by others

       

Assist the person to identify ways they may positively or negatively affecting family and carers

       

Monitor carer and family participation in collaboration with the person to ensure ongoing effectiveness and consent of the person

       

 Monitor any potentially negative influences on the person and bring these to the carer and family s attention

       

Did the candidate demonstrate the following skills to industry standards?

CHCMHS006 - Facilitate the recovery process with the person, family and carers

1st

Observation

Date:

________

2nd

Observation (if required)

Date:

________

Yes

þ

No

ý

Yes

þ

No

ý

Take action to maintain wellbeing and safety of self, the person and other stakeholders

       

Complete and maintain required documentation

       
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