BSBMGT517 Manage Operational Plan Tasks Sample Assignment

BSBMGT517 MANAGE OPERATIONAL PLAN

TASK ONE

Company name: Home care WA

Company description: Home care is unique by design. Unlike those driven by commercial imperatives, we are a not-for-profit provider. We only re-invest into resources and facilities that serve our Mission.

Our resources are used to improve facilities, enhance services and support families. But most importantly, to ensure both customer and staff satisfaction. We are founded upon the altruistic principle of providing trusted quality care and services for all who need it.

Mission: To demonstrate the love of God by the provision of high quality care, accommodation and community to the over 60 years

Vision: To be a lead provider of services to seniors by adapting itself to meeting the changing needs and expectations of future generations

Goal and objective:

• Sustainable workforce
• Enhancing quality
• Investment certainty
• Industry reputation

SMART objective

• Develop a shared understanding of the client and carer’s goals and priorities
• Ensuring a shared team approach and a commitment to ongoing learning and collaboration
• Ensure the health and well-being of the client is achieve and Outcomes can be specific to the symptoms of a disease (e.g. Remain infection-free) or not (E.g. Control pain sufficiently to allow five hours of sleep on most nights; walk at least one block)
• Ensure continuous monitor of client behaviour such as (e.g., stop smoking, eat a healthy diet). Behavioural goals may be intermediate steps toward achieving a health and well-being outcome (e.g., attend all medical appointments to remain healthy and participate in the community

TASK 2

An operational plan sets specific projects or activities (consistent with the strategic plan) that will be conducted, and the timetable and resources needed for completing those projects or activities is a detailed document that outlines how the organisations strategic goals are able to be achieved. They are known as action plans or tactical plans.
While a Strategic plan is the process of comprehensive, integrative program planning that considers, at a minimum, the future of current decisions, overall policy, organisational development, and links to operational plans.

An operational plan will include details of:

• Short and long term strategies
• Major projects
• Organization Structures
• Performance measures
• Resources including Financial. Human and Physical
• Timeframes for projects, goals and evaluations
• Contingency measures.

RISK MANAGEMENT PLAN/CONTINGENCY

CONTINGENCY PLANS

PRAPARE AN EFFECTIVE COMMUNICATION PLAN FOR YOUR OPERATIONAL PLAN.

Information sharing: information sharing among the staff and client have play a big role in home care facility WA today because the facilities were able to give account on client social life and how to improve more in their services, hence have help in maintaining the standard and quality life in the company.

Seek Approval: Home care WA is an organisation that understand how the protocol and due process works. Staff were able to discuss on issue bordering them especially on how their salary will be increase and other work benefit such as leave. Hence ask for an approval.

Negotiation Process: Home care WA adopt Principled Negotiation means, everyone opinion count and always happen politely to avoid damaging their relationships with other.

Approval is reached, and all parties sign off the needs full document for reference purposes.

Engage Team member: Home care WA staff seek advice from experts or people that has experience in any progress they make for guidance and by making sure that they are on the right track.

COMMUNICATION PLAN

CONSULTATION PROCESS.

DEVELOP AN IMPLEMETATION TO MEET YOUR OPERATIONAL OBJECTIVE.

Recruitment: Recruitment is the process of finding and hiring the best-qualified candidate (from within or outside of an organisation) in a cost-effective manner.  Home care WA engage in recruitment by analysing the needs to employ workers and the requirements of a job. If necessary will advertise for the vacancies through their company web site and candidates are selected to be interviewed based on their qualifications and skills

Selection: After interviews are conducted, hiring managers and human resources personnel meet and select a candidate to offer the job to. Home care WA team carefully considers the candidates' qualifications, assessments and interviews to determine whom to offer the job. If hiring managers are not satisfied with any of the candidates, the recruiting process may start again. Usually the hiring team can select a candidate and a job offer is made. If the candidate declines the job offer, the recruiting process may start again.

Induction: When a candidate accepts the job offer, the induction process begins. Home care WA send the candidate a welcome package and employment contract to be signed and returned. A date for the new employee to start working for the Home care WA is then determined. After this information is received, applicable pre-employment screening, such as background and reference checking is completed. When all pre-employment information is verified and accepted, the candidate is informed and reports to the employer on the date and time selected. The new employee is then introduced to the organisation.

 LEGISLATION RELEVANT TO RECRUITMENT, SELECTION

• Fair Work Act 2009– The act that creates a national workplace relations system that is fair with working people, flexible for business and promotes productivity and economic growth.
• Legislation in the Employment and Workplace Relations Portfolio- Links to the previous Workplace Relations Act 1996, Acts and Bills amending it, and other legislation administered by the Dept. of Employment and Workplace Relations.
• Sex Discrimination Actand the Racial Discrimination Act 1984- The Act protects people from unfair treatment on the basis of their sex, sexual orientation, gender identity, intersex status, marital or relationship status, pregnancy and breastfeeding. It also protects workers with family responsibilities and makes sexual harassment against the law.
• Equal Opportunity for Women in the Workplace Act 1999 (Cth)- An Act to require certain employers to promote equal opportunity for women in employment, to establish the Equal Opportunity for Women in the Workplace Agency and the office of the Director of Equal Opportunity for Women in the Workplace.

IP is secured in law by, for instance, licenses, copyright and trademarks, which empower individuals to acquire acknowledgment or financial advantage from what they design or make. By striking the correct harmony between the interests of trailblazers and the more extensive open intrigue, the IP framework means to encourage a domain in which inattentiveness and development can sustain and Home care WA have design this logo which have been registered

STEM IN BREAKING THE IP LAWS.

• Understanding infringement (understanding the nature of the infringement and Develop infringement strategy)
• Before taking legal action (Prove your right full owner and your work have been copy)
• Seizing counterfeit goods
• Letter of demands. (Give a letter to prove the ownership right).
• Alternative dispute resolution (Mediator, arbitration)
• Going to court

TASK 3

DEVELOP A MONETORING AND REVIEW PROCESS TO ACHIEVE YOUR OPERATIONAL GOAL.

What is Performance management system?
Performance management system is the process of creating a work environment or setting in which people can perform to the best of their abilities. The main goal of a performance management system is to help raise employee performance and, in doing so, the productivity and growth of the organization. And is evaluated base on KPI.

What are the different Methods of monitoring overall organisational performance?

• Monitoring process against implementation plan: This is the process of monitoring individual business area and the organisation on the way they progress towards achieving their goal and objective regarding their operational plan. such as Timing, budget, scope and quality if are implemented.
• Monitoring progress against profit: In this process profit and lost statement, balance sheet and cash flow need to be monitored regularly throughout the year to assess progress against target and to flag any issues.
• Monitoring progress against productivity standards. In this process assesses the performance of individual team’s member against goals or standards that have been agreed with their supervisor.

PDCA Cycle: Plan-Do-Check-Act (PDCA) cycle is a four step/phase/stage process used by organisations for improving the quality of its products, services, and business processes. Its four stages, as the name suggests, are Plan, Do, Check, and Act.

The different phases of PDCA cycle are discussed as follows:

Plan: The objective of planning phase of the PDCA cycle is to thoroughly investigate and analyse the prevailing situation, get to the core of the problem that needs to be solved and develop potential solutions/ideas for the problem in hand.

Do: The objective of this phase is to implement the plan. It’s advisable to do changes designed to solve the problems on a small or experimental scale first. This restricts disruption to routine activity while testing whether the changes will work or not.

Check/Assignment: In Check/Assignment phase, the effect/impact of intervention is analysed. This involves comparing new data to the baseline/original data to determine whether an improvement was achieved, and whether the measures in the aim statement were met. It’s also advisable to continuously check nominated key activities to ensure that you know what the quality of the output is at all times so as to identify any new problems when they crop up. Tools that can aid this analysis include Pareto charts, histograms, run charts, scatter plots, control charts and radar charts.

Act: The Act phase of the PDCA cycle demonstrates the conclusion of planning, testing, and analysis with respect to whether the desired improvement was achieved as expressed in the statement created earlier. The purpose is to act upon what has been learned.

Change management: Means a way of adjusting alteration made on scope, budget, schedule successfully. It’s a way to make change successfully for example Home care WA usually document information manually via paper but do to change in technology. they have adopted successfully by using computer to store information.

Consultation: While developing an operational plan, consultation is a key of success so the operational plan can be work properly. There are so many ways to carry out the consultation process, the consultation process depends on the size of the organization. formalizing consultation process is more effective in the large organizations. The project managers can conduct the survey tool to gain the information from the stakeholders as well as employees. it can be held through individually or group meetings and formal submissions.

What is negotiation?

negotiating is to reach an agreement to participate in an activity that will result in mutual benefits. Each party tries to come to an agreement that will serve its own interests.

Soft negotiation: This king of negotiation is used to try and avoid resolve issues or conflict. In this medium the negotiator makes concessions and does not argue points and because of that, they are easily taken advantage of and are left feeling exploited.

Hard Negotiation: This is used to win at any cost, regardless of the impact on the relationship with other.

Principled Negotiation: using combination of hard and soft negotiation to achieve their aim without damaging their relationship with other which is usually considered most effective means of negations

To prepare for the negotiations you need the followings:

• Prepare effectively
• Understand and consider the needs and interests of the parties
• Manage the impact of your personal negotiation style
• Generate greater value through creativity.
• Successfully address all the key elements of the negotiation cycle through optimal preparations, engagement and review.

Strategy for negotiation are as follows;

TASK 4

PREPARE A DOCUMENTATION PLAN.

Benchmarking: Home care WA always make sure that provide good medical practitioner to their resident for good health, quality and coaching purposes.

The process to document the benchmarking of employee’s performance are as follows.

• The operational plan
• List of strategic goals including breakdown
• SMART goals
• Contingency plans for emergencies
• Documents regarding recruitment and employment
• Quality improvement information.

The following are ways to document the performance outcome of the operational activities.

This can be done through Report.

Presentation

Summary analysis

Hardcopy and soft copy

Benefit of Documentation

• To keep records and reference check.
• To reduce storage space
• For enhance security and privacy
• Easier retrieval
• For back up and disaster recovery

The Privacy Act 1988 (Privacy Act) is an Australian law which regulates the handling of personal information about individuals. The APPs set out standards, rights and obligations for the handling, holding, use, accessing and correction of personal information (including sensitive information).

Privacy Policies of Home care WA stated that for no account should client data should be disclosing, and no staff will accept any item from client at work place.

TASK 15

CLOSURE.

The outcome of my operational plan is to provide organisation personnel with clear picture of their task and responsibilities. In line with the goal and objectives contained with strategic plan. basically, the operational plan for the implementation of strategies contained within the strategies plan.

My operational plan provides basic footsteps to achieve the organizational objectives. It is built upon the strategic objectives developed by senior management and board members. The smooth operational plan has the impact of the role and without it, objectives could not be achieved.  The assignment of roles and responsibilities in the operational plan are critical attribute to achieve the organizational objectives and goals. Operational plan plays the role of guide for meeting organizational goals.

The key performance indicators in operational plan finalize the signing off the project objectives. It plays the role of tool to facilitate the management and co-ordination of time, budget and human resources in given scope so that the objectives set in higher management plans can be met. It also enhances the quality of how the objective should be met.